Privacy policy

Last updated: August 31, 2026

FluffyPaws operates this store and website (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this policy carefully. By using the Services, you acknowledge the practices described below.

1. Personal Information We Collect

Depending on how you use the Services and where you live, we may collect or process the following categories of personal information:

  • Contact and order details: name, email address, phone number, billing address, shipping address, and order information.
  • Payment and transaction details: payment method, payment confirmation, purchase history, returns, exchanges, and cancellations. Payment information is processed through our payment providers.
  • Account and communications: account credentials, preferences, reviews, and messages or support requests you send to us.
  • Device and usage data: browser, device, IP address, identifiers, and information about how you interact with the Services.

2. Sources of Information

We may collect information directly from you, automatically through your use of the Services (including cookies and similar technologies), and from service providers, payment processors, shipping partners, and other third parties that help us operate the Services.

3. How We Use Information

We may use personal information to:

  • Process and fulfill orders, including payment processing, shipping, returns, exchanges, and customer support.
  • Operate and improve the Services, including maintaining accounts, remembering preferences, preventing errors, and improving the shopping experience.
  • Communicate with you, including order updates, service messages, and responses to your requests.
  • Market our products, where permitted by law and subject to your communication preferences.
  • Protect our business and customers, including fraud prevention, security, legal compliance, and enforcement of our policies.

4. How We Share Information

We may share personal information with trusted third parties only as needed to operate the Services, including Shopify, payment processors, hosting providers, analytics providers, customer-support providers, and shipping and fulfillment partners. We may also share information when you direct us to do so, when required by law, to protect rights and safety, or in connection with a business transaction such as a merger, financing, or sale of assets.

5. Shopify

Our store is powered by Shopify. Shopify may process information about your use of the Services to provide and improve its services. For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to remember preferences, keep the Services working, understand performance, and support marketing where permitted. You can usually manage cookies through your browser settings; disabling cookies may affect some features of the Services.

7. Third-Party Links

The Services may include links to third-party websites or services. Their privacy practices are governed by their own policies, and FluffyPaws is not responsible for the privacy or security practices of third parties.

8. Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so we can review the request.

9. Security and Retention

We use reasonable safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We retain information only for as long as reasonably necessary to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain marketing communications. To unsubscribe from marketing emails, use the unsubscribe link in the message. We may need to verify your identity before responding to a privacy request.

We will not discriminate against you for exercising applicable privacy rights. You may also have the right to submit a complaint to your local data-protection authority.

11. International Transfers

Your information may be processed or stored in countries other than the one in which you live. Where required, we use appropriate safeguards for international transfers of personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal requirements. We will post the updated version here and revise the Last updated date.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact FluffyPaws Customer Support at studioclickflow25@gmail.com.